Returns & Refund Policy

Our Commitment

We stand behind the quality of our products and services. This policy outlines when refunds are available, how to request one, and what conditions apply. Please read carefully before submitting a request.

Refund Eligibility

• Item was not delivered within the stated timeframe.
• Product received is damaged, defective, or materially different from description.
• Duplicate payment or billing error occurred.
• Order cancellation requested before fulfillment or shipment.

Time Limits

Refund requests must be submitted within 14 calendar days from the date of delivery (or from the date of purchase for digital products).

Requests submitted after this period may not be eligible unless required by applicable law.

Conditions for Approval

• Items must be unused and in original condition (if physical).
• Proof of purchase is required (order number or receipt).
• Clear photo evidence must be provided for damaged/incorrect items.
• Digital products must not have been fully consumed, downloaded excessively, or shared.

ZYLORATH reserves the right to decline a refund if these conditions are not met.

Non-Refundable Items

• Personalized or custom-made products.
• Items marked as “Final Sale”.
• Completed digital downloads or accessed premium content.
• Gift cards or promotional credits.

How to Request a Refund

1. Email our support team with your order number and reason for request.
2. Attach supporting documentation (photos, receipts, transaction ID).
3. Wait for confirmation — we respond within 2 business days.
4. If approved, refunds are processed to the original payment method within 5–10 business days.

You will receive a confirmation email once your refund has been issued.

Need Assistance?

Our team is ready to help with any refund or return questions.

Email: [email protected]
Response Time: Within 2 Business Days

Contact Support